Refund & Damaged Product Policy

Refund Policy

Please read our refund policy carefully. Due to the personalized nature of our products, all items are non-returnable and non-refundable.

Once an order has been placed, we are unable to make changes, cancellations, or exchanges. Each item is produced specifically according to your personalization, which makes it ineligible for return or refund.

We strongly recommend reviewing your order carefully before completing your purchase to ensure everything is correct.

If you have any questions regarding our policy, please feel free to contact our support team.

Damaged Product Policy

We strive to ensure that every product you receive meets the highest quality standards. If you receive a damaged item, we are here to help.

How to report a damaged item

• Contact Us: Reach out to our support team within 30 days of receiving your order.
• Provide Details: Send clear photos and a description of the issue.
• Evaluation: Our team will review the information to determine the best solution.
• Return Authorization: If required, we will provide instructions for returning the item.
• Refund or Replacement: Depending on the situation and product availability.

Damaged items must be reported within 30 days of delivery. In some cases we may request the item to be returned for inspection before issuing a replacement or refund.

At HÜG, your satisfaction is very important to us. If you need assistance, our support team will be happy to help.